AH TACTICAL REFUND & RETURNS POLICY

AH Tactical will always try our best to make sure products that are purchased from our sites are up to the expectations of the purchaser. You have the right to return any product that you are not happy with, AH Tactical will accept returns of item/s you are not happy with as long as the item/s has not been opened and/or used You must return the product in the same condition as you received it, with the packaging, all original accessories and a copy of proof of purchase.

Should a Refund be issued due to any reason unrelated to warranties, please accept that you will incur a processing and restocking fee (7% of the total order value). Change of mind refunds are not accepted. Any refund provided due to a valid warranty issue/s will not incur a processing and restocking fee.

The purchaser will be responsible for all costs incurred for the return.

Items that have been used or opened will not be refunded.

Refund/Return issues shall be at the discretion of AH Tactical.

AH Tactical has the right to refuse a refund dependent on our assessment. Furthermore, we reserve the right to refuse or grant a refund if you do not comply with the terms of the refund policy.

Technical Issues

If you are experiencing issues with your Gel Blaster and feel it is a technical problem, then please send an email to sales@ahtactical.com.au with a copy of your purchase receipt, a description of your technical issue and a video showing the fault. In the video please demonstrate the steps you go through from the start to the actual firing of the Gel Balls from your Blaster. Include a demonstration of the removal of the magazine after use to see if any Gels fall out. Once AH Tactical technical staff has reviewed the video and your written description, we will then advise you of our course of action.

AH Tactical Gel Blasters come with a 30-Day warranty. Please be sure to read the information brochure that comes with your purchased Gel Blaster as it contains information relating to your Blaster care, Gel Balls and warranty.

Please see our terms and Conditions for information regarding refunds/returns.

Please remember that - All Gel Blasters come with a 30-Day Warranty - if you modify, tamper with or disassemble your Gel Blaster the warranty will be void. Evidence we find relating to modifications, tampering, dis-assembly or the issue is a result of misuse/force (man made damage) warranty will be void. Any costs occurred repairing the Gel Blaster including return postage costs will be at the purchaser’s expense.